How we keep our platforms safe

Programme areas

What the programme covers

Identity and age verification

• Every creator is required to complete identity and age verification before publishing content, using a government-issued identity document and a live selfie matched to it. Accounts that cannot be verified as belonging to an adult are not permitted to publish.
• Users who pay for content are also verified. No account on the platform is anonymous to the operator.
• Sexually explicit content that features any person other than the verified account holder is not permitted unless that person's age, identity and consent have been confirmed.

Content moderation

• All content, including posts, media, live streams, audio and direct messages, is subject to review. The platform does not use end-to-end encryption.
• Media is scanned before it appears on the platform using automated tools, including hash-matching against industry databases of known child sexual abuse material and non-consensual intimate imagery, and text and image classification for prohibited material.
• Content that passes automated review is subject to review by trained human moderators.
• Enforcement runs from content removal and warnings to account deactivation and permanent bans. Serious or repeated violations result in immediate suspension or termination.
• The content moderation policy (opens in new tab) and appeals policy (opens in new tab) are published on the platform.

Child safety

• Zero tolerance for child sexual abuse material (CSAM). Suspected CSAM is removed and reported to the National Center for Missing & Exploited Children (NCMEC) through the CyberTipline. The platform cooperates with the law-enforcement investigations that follow.
• Content that depicts or portrays a person as under 18 in a sexual context is prohibited, including role-play and fiction.
• The platform participates in NCMEC's Take It Down (opens in new tab) service, which allows people under 18 to hash intimate images of themselves so that matching uploads are blocked.
• The platform's child-safety statement is published at playhouse.fans/fightcsam (opens in new tab).

Non-consensual intimate imagery

• Zero tolerance for non-consensual intimate imagery (NCII). Suspected NCII is removed on report, and the accounts involved are investigated and, where confirmed, suspended or banned.
• The platform is a listed industry partner of StopNCII.org (opens in new tab), operated by the Revenge Porn Helpline (SWGfL). Images hashed through StopNCII are blocked from upload.
• Any person who appears in content may withdraw consent at any time, and the content is removed.
• The consent policy is published at playhouse.fans/consent (opens in new tab).

Copyright and record-keeping

• A designated copyright agent receives notices, and a notice-and-takedown process operates under the platform's DMCA policy (opens in new tab), which sets out how to submit a notice and a counter-notice.
• The platform publishes an 18 U.S.C. §2257 statement (opens in new tab) and maintains the corresponding records with a named records custodian.

Law enforcement

• A dedicated process handles requests from law-enforcement agencies. Cases involving an imminent threat to life or of serious physical injury are escalated immediately to senior management.
• Because every account is verified, the platform can provide law enforcement, on valid legal process, with account-holder identity, contact, payment and content records, and can provide certified records for court proceedings.
• Guidance for agencies is published at playhouse.fans/lawenforcement (opens in new tab).

Security

• A vulnerability-disclosure programme (opens in new tab) is operated through an established third-party platform; reports from security researchers are triaged and, where confirmed, remediated. Security reports concerning this website may be sent to legal@vallarainc.com.
• Card payments are processed by regulated third-party payment providers; the platform does not store full card numbers, and holds only the payment records returned by the processor.